Kaspersky Security Center displays “Not scanned for a long time”

Kaspersky Security Center is a great tool to manage several PCs from a server where you can manage, monitor, scan for viruses, update, etc… from one control panel installed on the server. However, recently I have hit the problem below even though I scanned the workstations several times.

Kaspersky Security Center

After endless head banging and googling, I was able to find a solution which we will explore in this post.

Problem with Kaspersky Security Center

It turns out that there is a bug/defect in Kaspersky Endpoint Security that only affects the version I was using (10.1.0.867) that but was fixed in Kaspersky Endpoint Security 10 MR1 (version 10.1.249) and above as explained in the link below:

http://support.kaspersky.com/9993

As the page above suggests there are two solutions if I wanted to stay at the current version of 10.1.0.867:

Solution 1

Disable the Inherit option and then the Not scanned for a long time option in the Set computer status to Critical and Set computer status to Warning sections in the group properties. Kaspersky Security Center This was not a favourable option in my case since I do consider an unscanned PC as a critical event. Plus this solution merely downgrades the severity of the event not so much resolves the underlying issue.

Solution 2

Install a patch labelled “private fix 96 (pf96)” on the computers that are affected. This solution posed two issues:

  • A patch needs to be requested through a support ticket, who has the time or energy to deal with technical support ONLY to request a patch? Plus previous encounters with Kaspersky support wasted days of my time and I ended up troubleshooting and solving the problem myself.
  • It will need to be installed on a per client basis, given I was managing 20+ computers that would be a massive headache to implement.

Conclusion

At this point in time, the latest stable version is 10.2.1.23 which can be downloaded from the link below and contains the fix for that defect:

http://support.kaspersky.com/us/kes10wks#downloads

The fix is mentioned in the “Kaspersky Endpoint Security 10 for Windows Workstations Maintenance Release 1 (version 10.2.1.23) release infohttp://support.kaspersky.com/10578#block1

Incorrect status Not scanned for a long time after a full scan. 

I then created a distributive package using the exe installer in Kaspersky Security Center and launched the remote installation across all the workstations. Sure  enough after the new version was installed and running a full scan on all the PCs, the status went from “critical” to “Ok” as seen below:

Kaspersky Security Center

If you have any problems, questions, or concerns please leave a comment below.

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