How to Fix “The certificate is not trusted because the issuer certificate is unknown” error message

This article describes why the The certificate is not trusted because the issuer certificate is unknown error message may appear when trying to visit secure (https) websites in Firefox.

For example https://code.google.com/p/end-to-end/

In the URL above, the domain is “google.com” and “end-to-end” is a sub-site. The problem shows as the following:

This Connection is Untrusted

In the screenshot above, the site name that could not be verified was code.google.com as the syntax of the error is:

(site name) uses an invalid security certificate. 
The certificate is not trusted because the 
issuer certificate is unknown. (Error code: sec_error_unknown_issuer)

Solution of “certificate is unknown”:

The above error is normally seen when the file cert8.db in your profile folder has become corrupted.

In order to fix the problem, we will have to delete the file while Firefox is closed.

To do so, we will need to find and open the profile folder. This can be done by clicking the menu button New Fx Menu , clicking help Help-29 and finally selecting “Troubleshooting Information” as seen below.

certificate is unknown certificate is unknown

 

Once the troubleshooting information page opens, select the “Show Folder”

certificate is unknownWhen you have successfully opened the profile folder, close firefox and delete the cert8.db file.

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That should fix the error message “400 Bad Request”, if you have any questions or concerns please leave a comment below. You can also follow me on Twitter, add me to your circle on Google+, or like my Facebook page to keep yourself updated on all the latest of Hardware and Software reviews.

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22 Responses to How to Fix “The certificate is not trusted because the issuer certificate is unknown” error message

  1. joe says:

    Did not work for me. I still can not get to my https google mail.

  2. viorel says:

    It is the same suggestion found on the Mozilla Firefox website, but it does not work for me either. At least in previous versions of Firefox i was given an option to say that i know what i am doing and to continue further. Now without any option this is getting me crazy!

  3. joe viorel says:

    It doesn’t work for me also. The weird thing is, the websites are working fine in google chrome.

  4. barry von tobel says:

    I believe the issue is with the SSL decryption your company is using. They may be doing man-in the middle sniffing, and the devices is improperly configured.

  5. josch says:

    it does not work as well as the firefox.org solution
    I am searching since several days with uncountable hours!
    ssl bug fixes or tightend security is good, but when many of the sites
    are not working any more the better security goes towards wrong dicrection
    eg. less acceptance by the users …

  6. txgreg says:

    Same issue…I wasn’t getting anywhere with https on firefox
    tried deleting cert8.db…no change

    Found this on milla.org
    https://support.mozilla.org/en-US/questions/1043800
    go to about:config and search for SSL & TLS changes
    I found 1 ssl key, clicked reset…no change

    then this tls key
    security.tls.version.max
    right click, reset…https web sites display again

  7. Technosnoop says:

    Not worked for me, please provide other solution

  8. Pingback: How to Troubleshoot the Error Code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites as Mozilla Firefox - Identify Browsers Issues And Get Solution

  9. Robzuz says:

    Works for me, very useful site, thank you so much bro !

  10. Lisss says:

    Try this:
    You can check the connection settings.
    Tools > Options > Advanced > Network : Connection > Settings
    If you do not need to use a proxy to connect to internet then try to select “No Proxy” if “Use the system proxy settings” or one of the others do not work properly.

  11. ARM2008 says:

    LOL! When I try to open the help to get the location of cert8.db I get … The owner of support.mozilla.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

    Priceless.

  12. Daniela says:

    No help at all.

  13. Dilip says:

    It works for me. I was just about to uninstall and abandon FireFox, for taking control from me – the User. Absolutely abnoxious, to assume that doing simple things like Google Search is threat, and assume they somehow hold higher standard. No option to override it. I have been fan of FireFox from early adopter days, but this and few other things over past couple of years, have put me off it totally. Actively considering moving to Chrome, only one thing holding back – my Yahoo Toolbar only works on FireFox (as I somehow found over version that is still compatible !

  14. Abhijit says:

    Thanks, Worked for me.

  15. Rafael Kopke says:

    Check your date and time settings.
    If your date and time does not match a secure website it won’t be ale to check its certificate, and it will probably lock any website you try opening.
    I got this used Win 8 tablet online, and was having problems opening most of the common secured websites. And like you all I disabled all sorts of security settings, Firewall, uninstalled antivirus (Hackers welcome) and still, yet, having problems with IE, Firefox, and Chrome. Even Chrome could not open Google.com. After a while I noticed that my time was off, and the date was set to 3 years ago. Updated to my local time zone, entered the proper date and time, and *drum roll* all my browsers were at peace.
    Currently I am resetting the tablet to factory so that I don’t need to clean up all the mess I have done.

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